Goods sold on the website that links to this warranty policy (after this, the “Website”) come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you under our warranties below are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.
Our express warranties are provided by:
DITA Eyewear Europe, Ltd.
Suite 1, Ground Floor Distillery Building
Fumbally Court, Fumbally Lane
Dublin D08 TE80, Ireland
Phone: +61 2 8294 8485
Email: [email protected]
This limited warranty covers any defects in material or workmanship in new eyewear products purchased on this Website by consumers in Australia. It doesn’t cover certain things, so please read this limited warranty carefully.
This limited warranty extends only to the original consumer purchaser (after this, “you” or “your”) and can’t be assigned or transferred to anyone else. If you purchased your eyewear product on this Website from Eyewear Europe, Ltd. (after this, “us,” “we,” or “our”), you may obtain coverage under this limited warranty. If you purchased your eyewear product somewhere else, this limited warranty doesn’t apply.
This limited warranty doesn’t cover any problem caused by (i) commercial use, (ii) normal wear and tear, or (iii) misuse, accident (including but not limited to collision, fire, and spilled food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, or improper storage. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations. WE DO NOT WARRANT AGAINST ANY SCRATCHED, FRACTURED, OR SHATTERED LENSES. Also, consequential, indirect, and incidental damages are not recoverable under this warranty unless there has been a major failure with the product as defined by the Australian Consumer Law.
The warranty period is one (1) year from the documented date of purchase.
We will provide warranty coverage if your warranty claim complies with all terms of this limited warranty and you follow the return procedure below. If you don’t follow the return procedure, you can’t obtain warranty coverage.
To obtain warranty service for an eyewear product purchased on this Website, please call +61 2 8294 8485+61 2 8294 7835 or email [email protected]@dita.com to obtain a Return Material Authorization ("RMA") and prepaid UPS return shipping label.
If your claim is covered by this limited warranty or the guarantees under the Australian Consumer Law, DITA we will pay the cost of shipping the product back to you after the warranty service is completed.
Any product returned to DITA us without a valid warranty claim under this limited warranty or the guarantees under the Australian Consumer Law, without an RMA or without proof of purchase may be rejected, returned to you at your cost or kept for a period of 30 days. If after 30 days you have not paid for the cost of return shipping, DITA we may dispose of your product in its sole discretion after notifying you by phone or email that it intends to do so and giving you a final opportunity to make arrangements for return shipping. By sending a product for warranty service or replacement, you agree to transfer ownership of the original product to DITA us at the time at which it arrives at our warehouse if DITA we determines that replacement is appropriate.
If DITA we authorizes you to return your product to DITA us and your claim is covered by this limited warranty or the guarantees under the Australian Consumer Law, DITA we will decide whether to repair or replace the defective product, or issue a refund if the product has a major failure and you have requested a refund. If your product will be replaced, DITA we will decide whether to replace it with a new or remanufactured product. If DITAwe, in its our sole discretion, determines it’s not reasonable to replace the defective product, DITA we may refund you the purchase price you paid for the product. Repaired or replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.
If your DITA eyewear product doesn’t qualify for warranty service under this limited warranty or the guarantees under the Australian Consumer Law, or you can’t provide proof of purchase, you may still request to have it repaired by DITAus, but charges may apply. Please call or email [email protected] to learn more.
The laws of the Republic of Ireland govern this limited warranty. It gives you specific legal rights. In addition to your rights under the Australian Consumer Law, you may have other rights that vary from jurisdiction to jurisdiction. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you.
If you have any questions concerning this limited warranty, or to request an RMA, please call DITA us at +61 2 8294 8485+61 2 8294 7835 or email [email protected].