This limited warranty covers any defects in material or workmanship in new eyewear products purchased by customers in the United States on the online store and webpages that link directly to this warranty policy (the “Website”). It doesn’t cover certain things, so please read this limited warranty carefully.
This limited warranty extends only to the original consumer purchaser (after this, “you” or “your”) and can’t be assigned or transferred to anyone else. If you purchased your eyewear product online from DITA Eyewear Europe, Ltd. (after this, “us,” “we,” or “our”), you may obtain coverage under this limited warranty. If you purchased your eyewear product somewhere else, this limited warranty doesn’t apply.
This limited warranty doesn’t cover any problem caused by (i) commercial use, (ii) normal wear and tear, or (iii) misuse, accident (including but not limited to collision, fire, and spilled food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, or improper storage. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations. WE DO NOT WARRANT AGAINST ANY SCRATCHED, FRACTURED, OR SHATTERED LENSES. Also, consequential, indirect, and incidental damages are not recoverable under this warranty.
The warranty period is one (1) year from the documented date of purchase.
We will provide warranty coverage if your warranty claim complies with all terms of this limited warranty and you follow the return procedure below. If you don’t follow the return procedure, you can’t obtain warranty coverage.
To obtain warranty service for your eyewear product purchased on this Website, please call us at (754) 333-6660 or email [email protected] to obtain a Return Material Authorization ("RMA") and prepaid UPS return shipping label.
If your claim is covered by this limited warranty, we will pay the cost of shipping the product back to you after the warranty service is completed.
Any product returned to us without a valid warranty claim, without an RMA or without proof of purchase may be rejected, returned to you at your cost or kept for a period of 30 days. If after 30 days you have not paid for the cost of return shipping, we may dispose of your product in its sole discretion after notifying you by phone or email that it intends to do so and giving you a final opportunity to make arrangements for return shipping. By sending a product for warranty service or replacement, you agree to transfer ownership of the original product to us at the time at which it arrives at our warehouse if we determine that replacement is appropriate.
If we authorize you to return your product to us and your claim is covered by this limited warranty, we will decide whether to repair or replace the defective product. If your product will be replaced, we will decide whether to replace it with a new or remanufactured product. If we, in our sole discretion, determine it’s not reasonable to replace the defective product, we may refund you the purchase price you paid for the product. Repaired or replaced products are covered for the remainder of the original product warranty or 90 days, whichever is greater.
If your eyewear product doesn’t qualify for warranty service under this limited warranty or you can’t provide proof of purchase, you may still request to have it repaired by us, but charges may apply. Please call (754) 333-6660 or email [email protected] to learn more.
The laws of the State of California govern this limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you.
If you have any questions concerning this limited warranty, or to request an RMA, please call (754) 333-6660 or email [email protected].